Refund policy

Cancellation Policy

Welcome to Arbour Clothing! We understand that plans can change, and you may need to cancel your order. Please read our cancellation policy below for more information.

Order Cancellation:

• Within 12 Hours:

  • Orders can be canceled within 12 hours of purchase without any penalties.
  • To cancel your order, please contact our customer service team immediately at [customer service email] or arbourclothingcompany@gmail.com with your order details.

• After 12 Hours:

  • If you wish to cancel your order after 12 hours, please contact our customer service team. While we will do our best to accommodate your request, we cannot guarantee cancellation if the order has already been processed or shipped.

Pre-Orders:

• Within 12 Hours:
  • Pre-ordered items can be canceled within 12 hours of placing the order.
• After 12 Hours:
  • If you need to cancel a pre-order after 12 hours, please contact our customer service team for assistance. Refunds for canceled pre-orders will be processed within 2-3 days.

Refunds for Canceled Orders:

• If your order is successfully canceled within the specified time frame, you will receive a full refund.
• Refunds will be processed within 2-3 days after the cancellation is confirmed.
• The refunded amount will be credited back to the original payment method used for the purchase.

Exceptions:

• Custom-made or personalized items cannot be canceled once the order has been placed.
• Sale items are final and cannot be canceled or refunded.

Contact Us:

If you have any questions or need further assistance regarding our cancellation policy, please do not hesitate to contact our customer service team at arbourclothingcompany@gmail.com.

Thank you for shopping with Arbour Clothing! We appreciate your business and look forward to serving you again.